Faranux Electronics is looking for interns to work with customer service in consumer and commercial sales, The intern will serve customers on a daily basis, answering product and service questions, suggesting information about products and services, Process orders, prepare correspondences and fulfill customer needs to ensure customer satisfaction.

Location: Head Office, Nyarugenge, Kigali
Position: 2

Responsibilities  

Intern will be working in consumer and commercial sales, with the following responsibilities:

• Answering product and service questions; suggesting information about products and services.
• Recommend potential products or services to management by collecting customer information and analyzing customer needs
• Contribute to team effort by accomplishing related results as needed
• Deal directly with customers either by telephone, electronically or face to face
• Respond promptly to customer inquiries
• Handle customer complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution
• Keep records of customer interactions, process customer accounts and file documents
• Obtain and evaluate all relevant information to handle product and service inquiries
• Provide pricing and delivery information
• Prepare and process orders, forms, applications and requests
• Organize workflow to meet customer timeframes
• Direct requests and unresolved issues to the designated resource
• Record details of inquiries, comments and complaints
• communicate and coordinate with internal departments
• Follow up on customer interactions
• provide feedback on the efficiency of the customer service process
• Suggest solutions when a product malfunctions
• Assist with placement of orders
• Work with shop manager to ensure proper customer service is being delivered
• Identify and assess customers’ needs to achieve satisfaction
• Build sustainable relationships of trust through open and interactive communication 

Academic qualifications: 

Background in Electronics or related fields 

The candidate must fulfil the following:

1. Must have deep understanding of various electronics components
2. Basic understanding of Open source Hardware such as Arduino 
3. Fluent in English and Kinyarwanda, French and Swahili is a plus
4. Familiar and comfortable with computer applications such as Microsoft Office
5. Honest and trustworthy
6. Organized, Driven and Energetic
7. Ability to work under pressure
8. Gets along well with others

Benefits: 

Faranux Electronics will provide 50,000 RWF per month, where an  outstanding intern may be offered a full time job offer.

HOW TO APPLY

Email your updated CV with the subject: Customer service intern to hr@faranux.com 

Note: Only shortlisted candidate will be contacted.

Are you passionate about electronics and eager to gain real-world sales experience? Faranux Electronics is looking for motivated interns to join our team as Sales Associate Interns in Kigali. This is your chance to work directly with customers, expand your technical knowledge, and grow your career in Rwanda’s fast-developing tech industry.

Position Details:

Key Responsibilities

Sales & Customer Relations:

• Engage customers via phone, email, and face-to-face interactions
• Provide expert recommendations for electronics components, sensors, Arduino/Raspberry Pi boards, and robotics parts
• Process sales orders, maintain customer records, and build lasting relationships

Product Knowledge & Technical Support:

• Demonstrate expertise in electronics components and open-source hardware
• Provide technical guidance and assist customers in project component selection
• Support troubleshooting and deliver effective solutions

Business Development & Administration:

• Identify new sales opportunities and conduct market research
• Assist in developing sales strategies and promotional activities
• Prepare reports, coordinate order fulfillment, and handle customer complaints professionally
• Maintain organized workflows to meet delivery deadlines

Requirements

Education & Experience:

• Background in Electronics, Electrical Engineering, Computer Science, or related technical fields
• Current students or recent graduates welcome

Essential Skills:

• Technical: Deep understanding of electronics components, basic Arduino/Raspberry Pi knowledge, circuit familiarity
• Languages: Fluent English and Kinyarwanda (French and Swahili preferred)
• Software: Microsoft Office proficiency, e-commerce/CRM systems knowledge preferred

Personal Qualities:

• Honest, trustworthy, and professional with excellent communication skills
• Organized, driven, energetic, and able to work under pressure
• Team player with customer-focused problem-solving abilities

What You’ll Gain

• Professional Development: Hands-on electronics sales experience, advanced technical knowledge in IoT/electronics, sales technique training
• Growth Opportunities: Networking in Rwanda’s tech ecosystem, potential full-time employment, exposure to international markets
• Compensation: Competitive monthly stipend with learning investment

How to Apply

Email your Updated CV with the subject: “Sales Associate Intern Application” to “hr@faranux.com” not later than September 03, 2025.

Note: Only shortlisted candidates will be contacted.