Most sales go smoothly, but if there’s a problem with a purchase, Faranux Electronics ensures that customers receive the item they ordered or get their money back.
In situations where the customer has reported not receiving an item or the item doesn’t match the description in the listing, we step in and review the situation. If we find that mistake was made by Faranux Electronics we can refund or send a replacement.
when all of the following are true:
- An item isn’t received or it isn’t as described in the listing.
- The buyer made the purchase on faranux.com via checkout.
- Items damaged during local pick-up.
- Items not delivered, damaged during collection, or damaged during shipment when the buyer arranges pick-up or shipping of the item.
- Local pickup items that were not collected by, or on behalf of the buyer.
- Items shipped to another address after original delivery.
There is a small selection of products that we cannot offer a return on. This list includes
- Products containing Lithium Ion Batteries
- Lithium Ion Batteries
- Lithium Metal Batteries
- Lithium Coin Cell batteries
- NiMH batteries
- Alkaline batteries
General Return Guidelines
- Please arrange an RMA with us prior to sending any returns back to us.
- Returns must include any accessories, documentation, etc. included with the product
- Please do not remove, desolder, or otherwise modify any connected items before contacting Tech Support.
- Eligibility for return of modified items is determined on a case-by-case basis; we can not guarantee eligibility for modified items.
- Returns may take up to 2 weeks to process, not including transit times.
- Replacement orders can not be modified to include different or additional parts.
- Returns for orders older than 90 days are eligible for replacement or store credit only.
- We reserve the right to limit support, and deny returns on items that were purchased over a year ago, ding and dent items, old version releases, and products not purchased directly from Faranux electronics.
- In the event that your return is not received in restockable condition, we reserve the right to change your refund method to store credit only.
- We highly suggest all returns are sent via a trackable shipping method. Lost packages that are sent via non tracked methods are not guaranteed.